Big Picture Proof FAQ

Welcome to Big Picture Proof. Here you will find helpful information to be a successful Big Picture Proof App user. Below you will find Videos, Power Points and general answers to any questions you may have when using the Big Picture Proof App.

What to do when the iPad says "Email has been added to iPad (800) 454-9596 -XXX"?

All BAM iPads are linked together. This dialog box is a confirmation that another iPad has been activated after being logged out. Unfortunately you will need to click OK until the dialog boxes stop appearing. This is an Apple securty measure that can not be turned off.

What to do when the iPad says "Please log into your iCloud account"?

All BAM iPads are linked together. This dialog box appears when the iCloud account has been locked due to suspicous use. This is an Apple securty measure that can not be turned off. Please use "Bsdvp3750" as the password to deactivate this notification.

How long does it take to receive the SMS Text message?

Depending on your Cellular Connection speed it could be anywhere from instantly to a few minutes.

How long does it take to receive the email?

Depending on your connection speed it could be anywhere from instantly to a few minutes. Make sure to check the "Spam/Junk" folder.

How do I connect the iPad to Cellular Data?

To turn on Cellular Data go to your iPads home screen, click settings, then Cellular Data, then turn on Cellular Data.

How do I connect the iPad to my Wi-Fi?

To turn on Wi-Fi go to your iPads home screen, click settings, then Wi-Fi, turn on Wi-Fi, then choose a network.

What do I do when it asks for permission to use the camera?

Click OK to allow Big Picture Proof access.

What do I do when it asks for permission to access Photos?

Click OK to allow Big Picture Proof access.

What do I do if I cannot login?

Ensure you are connected to either a functional Wi-Fi Network or Cellular Data.

What do I do if the App wont load?

First try restarting the iPad by holding the top button for five seconds and then swiping right on the "power off" bar that appears on the screen. Wait fifteen seconds and then turn the iPad back on by pressing and holding top button. Then relaunch the app.

If that does not work call (800) 454-9596 for more help.

What do I do if I do not see my events?

Make sure you are using the correct username and login. If the problem persists call technical support toll free at (800) 454-9596

What if my event overlay will not load?

How long does it take for the picture to show up on social media?

Instantly!

How long should I keep the iPad on after an event?

Until the "remaining to upload" value has reached zero. To find this value go to your iPads home screen, click settings, scroll all the way to the bottom on the left and click on the Big Picture Proof icon.

I dropped my iPad and the screen broke, What do I do?

Call iPad Support toll free at (800) 454-9596 immediately. Do NOT use the iPad further. The screen is made of glass and you or a consumer may cut your finger on the broken screen.

The app just closed out by itself, what should I do?

Relaunch the app.

Email: admin@bigpictureproof.com
Call(800) 454-9596 for 24/7 App Support